PENINGKATANA KUALITAS PELAYANAN PUBLIK MELALUI AGILE GOVERNANCE DI DINAS PENDIDIKAN KABUPATEN SUMEDANG

Abstract

This study aims to analyze the improvement of public service quality through the implementation of agile governance at the Education Office of Sumedang Regency. This research uses a descriptive method with a qualitative approach. Data were collected through in-depth interviews, observations, and documentation involving education office officials and service users. The results indicate that the principles of agile governance have begun to be implemented through organizational adaptability to policy changes, responsiveness of service officers, coordination among work units, and the use of information systems in managing service data. However, the use of data for evaluating service quality and the systematic collection of public feedback still need to be strengthened to support continuous service improvement. The study highlights that strengthening agile governance can become an effective strategy to enhance public service quality in the education sector at the local government level.