THE IMPACT OF DIGITIZED SALARY SYSTEMS ON PUBLIC ADMINISTRATION IN SANGKAT TA KHMAU

Abstract

This research aims to investigate the effects of the digitization of the salary payment system on the experiences and perceptions of civil servants in Sangkat Ta Khmau. This research employed a qualitative research approach in the form of a case study. This research used primary sources of data collection, including purposive interviewing of key participants, and secondary sources of data collection, which included administrative reports. From the research results, it was evident that the efficiency of the operation had been enhanced significantly. For instance, the average time taken to process salaries was reduced from 10-14 days to only 1-3 days. Moreover, the error rate was reduced from 15% to only 2%. From the discussion of the research results, it was evident that the increased transparency of the salary payment system had enhanced job satisfaction significantly, averaging 4.045/5. From the research results, it was evident that the digitization of the salary payment system was a major milestone in the modernization of the Cambodian administration. This was because it had reduced the risk of corruption significantly and was in line with the national policy of the Royal Government of Cambodia on the implementation of the Digital Government Policy 2022-2035.