PENGARUH PRAKTIK PENGELOLAAN SUMBER DAYA MANUSIA TERHADAP KINERJA KARYAWAN WARUNG KOPI

Abstract

This study aims to analyze the effect of human resource management (HRM) practices on employee performance, with work experience as a mediating variable in coffee shops in Pangkalpinang City. The study employs a quantitative approach using survey method involving 100 respondents with Likert scale questionnaire. Data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS 4 software. The results indicate that HRM practices do not have a direct effect on employee performance (β = 0.084; p > 0.05), however, they have highly significant effect on work experience (β = 0.723; p < 0.05). Work experience is proven to have strong effect on employee performance (β = 0.698; p < 0.05). Indirect effect analysis shows that work experience fully mediates the relationship between HRM practices and employee performance with indirect effect value of 0.505 (p < 0.05). The research model demonstrates good predictive capability with R² for employee performance of 0.598 and work experience of 0.523. This study confirms that improvements in employee performance in coffee shops are determined by work experience through learning and hands-on practice, while HRM practices function as foundational element shaping such experience.