STRATEGI PENINGKATAN KINERJA PEGAWAI BERBASIS KUALITAS LAYANAN KEPEGAWAIAN DAN KEPUASAN KERJA: STUDI PADA POLTEKKES KEMENKES SURABAYA

Abstract

This study aims to analyze the influence of the quality of personnel administration services and job satisfaction on employee performance, as well as formulate a performance improvement strategy based on empirical findings at the Ministry of Health Polytechnic of the Ministry of Health Surabaya. The research method uses a quantitative approach with a survey design that will be carried out in July–October 2025. The research population amounted to 420 employees with a sample of 138 respondents selected through proportional stratified random sampling. The data collection technique was carried out with a Likert scale questionnaire that had been tested for validity and reliability, then analyzed using multiple linear regression. The results showed that the quality of personnel administration services and job satisfaction simultaneously had a significant effect on employee performance (F=85,188; Sig=0.000) with a coefficient of determination (R²) of 0.56. Partially, job satisfaction was the dominant factor with a standardized beta of 0.642, while the quality of administrative services had a smaller effect but was still significant (β=0.151). The discussion emphasized that the strategy to improve employee performance needs to be focused on strengthening job satisfaction through fair awards, career development opportunities, and organizational support, as well as paying attention to improving the quality of administrative services through digitalization and system transparency. The conclusion of this study is that job satisfaction is the main determinant of employee performance, while the quality of administrative services plays a supporting factor in the success of the organization.